Victoria Bed in Stone White & Brass

Where & How We Deliver

• We deliver to the UK mainland (England, Scotland & Wales).
• If the item is small (coat rack, for example), our Courier will perform a 1 man delivery. We usually use UPS for these orders.
• If the item is large, our Courier will perform a 2 men delivery where the drivers carry the item into your room of choice, unpack it, position it and take away packaging. This is very convenient for you and is included in the price you pay.
• Please read product description as some items can only be delivered to the ground floor.

Prices

• Orders over £150: Free UK Delivery
• Orders under £150: £7 Flat Rate

Time Frame

• We aim to deliver all orders within 5 to 10 business days.

How Delivery Works

• When you order furniture from us, we send your order to our supplier. The supplier then contacts a courier to handle the delivery. Your item will go from the supplier's warehouse to the courier's warehouse, and then to your home.
• We work with well-known couriers like UPS and Domestic Distribution.
• Once your item is at the courier's warehouse, they will reach out to you to suggest a delivery date and a 4-hour time slot. You can accept or decline this offer based on your availability. If you decline, they will provide another delivery date within 5 to 10 working days. On the delivery day, the driver will call you 30 minutes before they arrive.

Tracking Your Order

• After you place your order with White Tree Furniture, you will be contacted in a few days by the Courier who is handling the delivery. 
• Contact between the Courier and you will be established by phone calls and text messages.Small parcel delivery via UPS will have a tracking number given to you by this courier.
• White Tree Furniture's support team will always be available for their customers during the delivery process and make things right according to the guidelines of our 100% Customer Satisfaction Program.

Receiving Your Furniture

• Please ensure that someone is home (preferably you) to receive the items when the courier arrives. If you need to reschedule, any extra fees will be your responsibility.
• When your items are delivered, you will need to sign to confirm that they arrived in good condition. It’s important to check the product for any damage or marks before you sign. Take your time with this; the delivery team will wait for you to verify. If you find any issues, reporting them right away will save you time and trouble.
• If you notice damage upon delivery, please note it on the delivery receipt or the driver’s device and return the item. You must contact White Tree Furniture so we can quickly arrange a replacement at no extra cost to you.

Returns in Case of Damage

• In the case of you receiving a damaged item, White Tree Furniture will take responsibility and arrange for delivery of a new one in good condition with no extra charges to you – provided you report the issue to us within 48 hours.
• Please note White Tree Furniture cannot be responsible for any damages that may occur when you’re carrying or installing the item in your house. Returns of damaged items are processed when the item is damaged when presented to you.
• It is very important that you return the item in “as new” condition. This means it must be in its original wrappings, unused and unassembled (if applicable). 
• Our suppliers do not accept returns of items that are not in the “as new” conditions described above and we recommend that you take digital photographs as proof of the damages and send them to us.

Other Returns

• If the item(s) arrive in good condition but you're not happy with them for any of these reasons:

- items are too large and don't fit,

- you changed your mind,

- you no longer need the item,

- the item looked different in photos,

- etc

• We are happy to give you a refund for the period of 14 days (upon you receiving the item) while deducting from your refund all delivery costs generated by your order so far and the delivery costs of returning the items back to our supplier's warehouse.

White Tree Furniture has a 100% Satisfaction Guarantee Program, protecting all customers from any possible undesired experiences.

We offer the following guarantees to our customers:

Easy Exchange of Products Bought

• If your item has a defect we will exchange it for one in good condition at no extra cost to you.
• If you feel you didn't get what you were expecting or changed your mind, we can arrange an exchange for another item of similar price value provided that you pay for the courier service (both ways) for the second item.

14 Day Money Back Guarantee

• You have the right to cancel your order for whatever reason and you can do so up to 14 days after receiving it (and of course, before receiving it).
• We will refund your money in exchange for the items purchased while deducting from your refund all the delivery costs that your order has generated so far, and the costs of returning the goods back to our supplier's warehouse.

Manufacturer Guarantee

• All our products come with a standard 1 year manufacturer guarantee except for BAUMHAUS which comes with a 5 year guarantee.

We are all about white furniture

• We specialize in this exciting furniture niche and work with the best manufacturers with which we have established long term relationships.
• Buying long lasting furniture is an important investment and we make sure that everything goes well for you as a customer: from your shopping experience, to knowing about the product, to receiving it in your home. All of it matters to us.

Trusted Shops Certification & Buyer Protection

• When it comes to online shopping, trust is everything. 
• That is why we are certified by Trusted Shops, Europe’s most popular e-commerce trust mark. Their certification means that we went through all their quality criteria and follow industry’s best practices with regards to privacy, security, payments, ordering, delivery policies and much more.
• Furthermore, Trusted Shops offers you, as a customer of White Tree Furniture, Buyer Protection that guarantees your purchase up to £2500. Learn more about Trusted Shops Buyer Protection here.

Ethically sourced timber

• Our manufacturers take a hands-on approach when it comes to the selection of ethically sourced timber. All materials used in production have been tested to comply with international standards that fulfill the requirements of sustainable forest production management. The paint finishing and hardware accessories comply with the required health and safety standards.

Skilled artisans make our furniture

• Skilled artisans are responsible for meticulous painting of each furniture piece by hand. Each piece of furniture is designed and manufactured in-house using only high grade materials, machinery and craftsmanship to ensure a top quality product.

100% Customer Satisfaction Program

• Your satisfaction is our unhealthy obsession. We have a 100% Satisfaction Guarantee Program in place to make sure you can’t go wrong buying from us.

Free Delivery by 2 Trained Men

• Do you want to lift heavy, bulky furniture up and down flights of stairs? We wouldn’t do that to our customers. Our heaviest items are delivered to your ground floor or room of choice (read product description to know more) by 2 trained men.

Free Gifts with Many Orders

• Who doesn’t like a nice gift? A pleasant surprise? Read our product descriptions and learn that with many high ticket furniture we include special treats for our customers.

Multiple Payment Methods

• You can purchase using a credit card, a debit card, your Paypal account or your Amazon account payment details. The following credit and debit cards are accepted: MasterCard/Eurocard, Visa/Delta/Electron, Discover, American Express and Maestro.
• We also offer the option of splitting your payment in 3 with Klarna, for orders under £1000. We do not store credit card details nor do we share financial details with any 3rd parties.

Pay in 3 Installments with Klarna

• If your order is under £1000 you may be eligible to split your payment in 3, with Klarna Payments. At checkout, choose Klarna to spread the cost in 3 interest-free payments. Learn more here.

Manufacturer Warranty Included

• We stand by the quality of what we sell and we are not going anywhere. If there is some technical fault within the first year, contact us and we will replace your furniture. All our furniture comes with a one year manufacturer warranty with the exception of Baumhaus that offers a 5 year warranty.

14 Day Money Back Guarantee

• Did you change your mind? Do not like the furniture you bought after all? Not a problem. Send it back to us and we will give you your money back within 14 days of you receiving your order. We will deduce from your refund all the delivery costs generated by your order and the cost of returning it back to our supplier's warehouse.

24/7 World Class Customer Service

• We have not outsourced our customer service to a far away country. Our small dimensions allow us to get to the heart of the issue, and satisfy our customers more rapidly. We will fix your problems efficiently and on the spot - whenever we can. E-mail is our preferred method of communication. If you call us, leave a message and we will get back to you. Please allow for a 24 hour response time in phone and email.
• Phone 808 189 7130
• Email: support@whitetreefurniture.co.uk

Paypal Buyer Protection

• We’ve chosen Paypal as our preferred payment gateway. This means you can pay with Paypal account but also with major debit and credit cards while enjoying Paypal Buyer Protection. When you pay with PayPal on any website, PayPal Buyer Protection covers you in case there is a problem. If an item doesn’t arrive or is significantly not as described, Paypal will help you get a full refund.