Right to Cancel

Right to cancel

You have the right to cancel your order within 14 days of receiving it without giving any reason.

To exercise the right to cancel, you must inform us (White Tree Furniture, New Power E-Commerce Ltd, Unit 4E Enterprise Court Farfield Park Rotherham S63 5DB England, UK, support@whitetreefurniture.co.uk, phone number: + 44 808 189 7130) of your decision to cancel by a clear statement by email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel your order, we will reimburse your payment while deducting from your refund all the delivery costs that your order has generated so far, and the costs of returning the goods back to our supplier's warehouse.

In case you cancelled your order before receiving it, and the products had moved from our supplier's warehouse to their courier's warehouse and now has to be sent back - we will deduct this cost from your refund as well.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction. Reimbursements can take up to 10 business days to reflect on your bank account from the day we issue them.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear all the delivery costs generated by your order and the costs of returning the goods to our supplier's warehouse.