White Tree Furniture has a 100% Satisfaction Guarantee Program, protecting all customers from any possible undesired experiences.
We offer the following guarantees to our customers:
If your item has a defect we will exchange it for one in good condition at no extra cost to you.
If you feel you didn’t get what you were expecting or changed your mind, we can arrange an exchange for another item of similar price value provided that you pay for the courier service (both ways) for the the second item.
You have the right to cancel your order for whatever reason and you can do so up to 14 days of receiving it (and of course, before receiving it). We will refund your money in exchange for the items purchased while deducting from your refund all the delivery costs that your order has generated so far, and the costs of returning the goods back to our supplier's warehouse. Please see our Right to Cancel page for more information.
Our Novasolo and French Connection products come with a 1 year manufacturer guarantee while Baumhaus products have a 5 year guarantee. If there is any technical problem within the first year upon purchasing with White Tree Furniture contact us and we will fix the problem or replace your furniture.
We are confident that we’re giving you the best prices online for these products. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference (read more below).
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly. The email you should contact is sales@whitetreefurniture.co.uk.
Our Price Guarantee Policy has some limitations:
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