Returns in Case of Damage
- In the case of you receiving a damaged item, White Tree Furniture will take responsibility and arrange for delivery of a new one in good condition with no extra charges to you – provided you report the issue to us within 48 hours.
- Please note White Tree Furniture cannot be responsible for any damages that may occur when you’re carrying or installing the item in your house. Returns of damaged items are processed when the item is damaged when presented to you.
- It is very important that you return the item in “as new” condition. This means it must be in its original wrappings, unused and unassembled (if applicable).
- Our suppliers do not accept returns of items that are not in the “as new” conditions described above and we recommend that you take digital photographs as proof of the damages and send them to us.
Other Returns
- If the item(s) arrive in good condition but you're not happy with them for any of these reasons:
- items are too large and don't fit,
- you changed your mind,
- you no longer need the item,
- the item looked different in photos,
- etc
- We are happy to give you a refund for the period of 14 days (upon you receiving the item) while deducting from your refund all delivery costs generated by your order so far and the delivery costs of returning the items back to our supplier's warehouse.